Tandem installs and runs your whole front desk: every call answered or texted back within a minute, every lead followed up until it books. You stay on the tools. We run the phones.
20 minutes. We map where your calls and leads slip away. You keep the map either way.
Simulation of the standard flow. You'll hear the real thing live on your walkthrough.
You paid for that ring in ads, reviews, and years of reputation. Voicemail hands it to the next name on Google.
more likely to qualify a lead when you respond within 5 minutes instead of 30.
Lead Response Management study, Oldroyd 2007 · original paperZero voicemails this week doesn't mean zero missed calls. Most callers won't leave one. They hang up and dial the next result.
Your phone log knows the real number. Count last week's.| Doing it by hand | With Tandem | |
|---|---|---|
| Missed calls | Ring out while you're on a job | Answered 24/7. Anything that slips gets a text within a minute |
| Response time | Whenever you're off the tools | Under a minute, day or night |
| After hours | 7pm emergency goes to whoever answers first | Booked into tomorrow's calendar while you sleep |
| Quote follow-up | Quiet quotes stay quiet | Chased until they book or say no |
| Reviews | Asked sometimes, answered rarely | Asked at the right moment, with replies drafted for your approval |
Edit the inputs. This math is yours, not ours.
Each one is set up for your business, then run and tuned for you. Together they cover what a receptionist, a follow-up rep, a scheduler, and a review manager would each own.
Every call, text, and lead in one place, plus a plain-English weekly report: calls caught, leads answered, jobs booked.
For the first two weeks, nothing goes out without your OK. It learns how you talk before it runs solo.
If your website is the leak, slow, dated, built to be looked at instead of called, a clean one-page rebuild is part of your install.
A good front desk person is great. The arithmetic isn't. (Fully loaded cost: $39k average base per Glassdoor 2026, times a standard 1.3 burden.)
A hire goes home at 5. The after-hours calls go to voicemail.
Tandem answers 24/7A receptionist answers what rings. Nobody's job is the follow-up.
Followed up until it books or says noHiring takes weeks of interviews, then months of ramp.
Live in 5 business daysA hire needs training, sick days, and a manager. That manager is you.
Installed and run for you, about a quarter of the costWe map exactly where leads slip away in your business: mid-job calls, the after-hours ring, quiet quotes. No obligation; the map is yours either way.
Built around the tools you already use, tested, then switched on. Your part is about an hour, total: the walkthrough, one forwarding setting, and your FAQ sheet. If you're not live in 5 business days, billing pauses.
For the first two weeks nothing goes out without your approval. It learns how you talk. Then it runs, and you get the weekly numbers.
Tandem is new, founder-run, and capped at five founding clients. That's the trade: you get the founding price locked for as long as you stay, plus my cell number. I get results I can write up, with your permission.
I'd rather show you no logos than fake ones. Judge the work instead: on the walkthrough you hear the exact system I'd install for you, live.
Published, flat, month to month. Five founding spots at this rate. Early clients take the leap with us, so they keep the price.
The receptionist below covers one of the four jobs. This covers all of them.
| The comparison | Cost · coverage |
|---|---|
| Front-desk hire, fully loaded ($39k avg base, Glassdoor 2026, × 1.3 burden) | ≈ $4,100/mo · 40 hrs/wk |
| Tandem | $1,000/mo · 24/7 |
If they ask, it tells them. No fake humans. Most callers just experience a fast, polite answer instead of voicemail. You'll hear it live on the walkthrough and judge for yourself.
First two weeks: nothing goes out without your approval. It never guesses prices or makes promises you didn't write, it hands the phone to a human the moment a call goes past its lane, and every call is recorded so anything odd gets fixed fast.
About an hour, spread over the week: the 20-minute walkthrough, one forwarding setting, and filling out your FAQ sheet. We do the rest.
No. Nothing is ported. We add call-forwarding on no-answer. One setting, reversible in one setting.
How many voicemails from new customers did you get last week? Most callers hang up and dial the next result. If your setup covers after-hours and chases quotes until they book, you don't need us, and I'll say so on the walkthrough.
It's software plus one person managing it, not a salary, payroll taxes, and benefits. Month to month on purpose: the work has to keep earning the fee.
A trade, not a catch: you're early, before the case studies exist, so you get the lower rate and keep it. If it works, I'll ask to write up your results.
We walk your lead path end to end, count what the gaps cost in your numbers, and you leave with the map whether we work together or not.